You can reach our Customer support service from Mondays to Sundays, 9 am - 6 pm GMT+1. Our team replies to every incoming request and we always do our best to get back to you within 24 hours. You can contact our Customer Support team via our contact form or by email at support@dialoguekey.com.
We want to make sure you receive all the help you need from the moment you show arrive at our website, and throughout your experience from registering onwards.
We aim to keep you safe on our website by checking each member’s profile and alerting you if there is any risk to your safety, reviewing and approving all profile content of all our members. You can use our contact form, or drop us an email at support@dialoguekey.com. We will also pass on any relevant feedback to other departments in order to continue to improve the services we offer here at Dialogue Key.
When submitting your request, make sure you write down the email address (or user ID) you used when you created your account.
Next, select the topic your question is related to, so we can more swiftly understand how we can help. If you have technical problem, please attach a screenshot of the page on which you are experiencing the issue, including any error messages you see, and tell us what you did prior to experiencing the error. After you click "Send" button and you will receive an automated notification containing the reference number of your request.
We want all of our members to have the opportunity to find serious, useful and interesting connections and work, quickly and effectively.
Simply log into your account and go to Settings, Email and adjust your notifications.
Simply log into your account and go to Settings, Delete Account.
Dialogue Key seeks to help our members grow professionally and personally. Yes, we have an online platform, but we are all about creating ways for members to go offline and actually meet and connect with like-minded others who are also looking for:
Enabling all this is a technology platform that matches our members by interests and experience levels to produce useful and relevant connections and opportunities that our members actually want.
When you join Dialogue Key, we want to know how we can help you, and what you are looking for. Whether that’s image modeling, career development, interest-based travel experiences, personal contacts or professional networking - you tell us and we’ll try and help you get what you want.
Using proprietary algorithms, our technology platform matches your skills and interests with other members looking just for what you have to offer.
Simply check off any subject from our wish list that is relevant to what you want to gain from the site. For example, if you are look for more work as an image model, check that. Or maybe you are looking to find others with similar interests as you to travel with. If so, check that box!
Using the Advanced Search option in the member area, members can specifically search for people by their interests, location, age or profession.
Easy, just log into your profile area and deselect interest which you no longer have and check off those new ones you’re interested in.
The ability to send ‘Friend’ requests and connect is based on your membership type. Apriori members can reach out directly to other Apriori members, but they cannot invite Executive, Elite or Sovereign members to connect.
If you are an Elite member, for example, you can connect with Apriori, Executive and other Elite members, but not Sovereign members.
Simple. Just complete the application form here: Register and one of our Customer Support team will contact you to verify your application and to answer any questions you have about which type of membership will give you the access to the privileges you are looking for.
Members can be seen by any member with the same or higher level of membership as you have. For example, if you are an Elite member, you can search and find all Elite members as well as Executive and Apriori members, but you won’t be able to view Sovereign members (although they can see you and invite you to connect if they wish).
To log into your Dialogue Key account, just click on the ‘SIGN IN’ link in the top right corner of the website, or click on the human icon on a mobile
To logout, just click on your profile picture in the top right corner of the site, and tap the ‘LOGOUT’ button.
To change your address, go to Settings, Edit and make the changes you need.
To change your email address and password, go to Settings, General to make the changes you need.
If you've forgotten your password, just go to ‘SIGN IN’ and enter the email address associated with your account and we will send you a link to reset your password.
Firstly, check your spam and junk folders and if it’s not there, send an email to support@dialoguekey.com and we help you create a new password.
TIP: Add Dialogue Key to your list of safe senders to make sure you always receive email notifications from us. An simple explanation of how to do this can be found here: Add our address to your safe sender list
If you are using the email address and password you created when you signed up with Dialogue Key and you cannot login, please contact us at support@dialoguekey.com and we will help you.
We take your identity seriously and it’s important to us that all members are verified as real people with the skills, experience and physical appearance that they claim to have. We don’t want to waste your time suggesting you contact someone who isn’t a real person, or who doesn’t have the interests you are looking for. This doesn’t take long and in most cases your profile will be verified within 2-3 working days.
Easy, just log into your profile area and deselect interest which you no longer have and check off those new ones you’re interested in.
Our system cleverly matches members based on their ‘Wish List’ preferences in their profile. So it’s really important that all members explain their interests, experience and skills in as much detail as possible. That way, we can better find the other people with matching professional and/or private interests within the global entertainment industry.
Yes, you can check this in 'Notifications' section of your profile.
All photos should be high resolution (professional, or professional looking) and which clearly show your face at least, Other photos should show your face and body, either full body or just from the waist up.
Photos with you wearing sunglasses, body shots from a distance, naked or erotic photos or those taken in shadow or in bad light or where your face is covered/hidden will not be accepted.
Remember the higher the quality of your profile, the more likely you are to be found and connected with by members looking for people with your look, as well as your skills and experience (Apriori members especially).
Acceptable photo formats is jpg, jpeg, gif, png, bmp & file size 15mb.
Basically, you should follow the same guidelines for any video link you submit as for the photos you submit. The link could be to your YouTube channel, Vimeo channel or a website you appear on.
We take your identity seriously and it’s important to us that all members are verified as real people with the skills, experience and physical appearance that they claim to have. We don’t want to waste your time suggesting you contact someone who isn’t a real person, or who doesn’t have the interests you are looking for. This doesn’t take long and in most cases your profile will be verified within 2-3 working days.
One of our member moderators will contact you personally to verify your profile and to help you complete the registration process. Each member will receive a unique Key Code during the verification procedure which they can use to log into the site with.
Dialogue Key will never sell your personal data to any third-party. What you write or add here, stays here.
You can read more about how we keep your personal data secure here: Privacy
If you have any concerns about your profile information, or think that someone has stolen your account login credentials, please contact us at support@dialoguekey.com straight away.
We have covered a lot of typical technical support questions in the other sections here so I suggest we collect any technical support enquiries we receive and then add them to this FAQ as we get them.